Monday, September 17, 2007

How to Help a Friend Cope With a Breakup (for Girls)

Your best friend is crying over a guy. Why? Because a breakup happened. Your her friend. Do something! Her life is ruined she'll never date again, it's all her fault... That's what she says.

Steps

  1. Let Her Cry Sometimes when something like this happens the best thing is to cry, and feel miserable. Crying is healthy. So just give her a hug, and let her live. Don't let her cry too long. Life must go on.
  2. Let's Talk When she's done crying, have her talk to you. Now is the time to talk. Ask questions, and don't let her go back to crying. Questions like; "Why did he Breakup with you?" can help.
  3. Cheer Her Up Drag her to a club, take her out to for ice cream, anything to make her feel happy and forget about the breakup. Play an impossibly happy song, music is awesome.
  4. Don't let her get down on herself It's natural for your friend to blame herself, and feel like a loser, but that doesn't mean you should let her. Remind her that her ex is the loser, and she was the best thing to ever happen to him. Don't let her counter you.
  5. Help her move on Get her to go out with more guys, if shes not ready for this, have a girls night out instead.


Tips

  • Show her everything she can do now that she's single. Such as flirt with other guys, and dance with many different guys at dances.
  • When she isin't crying, make her laugh! Laughter is the best form of medicine. If she's almost over him and she's the type of person to enjoy it, make fun of her ex-boyfriend!


Warnings

  • Don't yell at her or make her feel worse.
  • When you take her out to do something, make sure it doesn't remind her too much of her ex-boyfriend.
  • Don't talk about the whole relationship too much or she might start crying all over again.

Friday, September 14, 2007

How do you Fall Inlove?

Nabasa koyan isang araw sa isang blog sa Blogcatalog. Mag co-comment sana ako keyalang ang hirap I explain sa ingles. Hehe! Mas sanay kasi akong mag explain ng tangalog este tagalog kaya dito kona isulat ang side ko. Tutal madaming entry about sa love at mr right dito sa multiply; dito nako magsisiwalat ng gusto kong sabihin.
 

Pano ngaba Fall Inlove? Check-check. FALL-INlove. Meaning? Hindi moyan inaasahan. Basta pag na Fall-IN ka; walang eksplanasyon. Tuldok. Pero merong mga reason syempre. Hirap lang i-reason out lahat; kc me sariling isip ang puso.
 

Kahit na ayaw nating tanggapin yun, meron tlga syang sariling criteria ang puso kung sinong gusto nyang patusin. Kesehodang kabaligtaran payan sa quality standard na binuo mo sa isip at prayers mo kay God.

Ganun ako dati e! Pray ako kay Lord. Papa God gusto ko ganito, ganyan. Mabait si Lord; binigay nya gusto ko. Palpak din. Why? Kasi humingi ako ng perfect guy, eh hindi nman ako perfect. Balewala din.
 

Ung sumunod naman. Sabi ko kay Lord, kahit hindi perfect basta mahal na mahal ako. Request granted. Di naman pala okey ang ganun. Eh parang sakin nlang umikot mundo nya, nakakasakal.
 

Ang hindi ko alam, nasa tabi kolang pala ung para sa akin. Diko napapansin. Sa kakahingi ko ng Jowa ke Lord, sa malayo ako nakatingin. Sa mga lalakeng mapupungay na mata ako nakatingin. Sa magandang kotse ako napapasulyap. Kung saang restaurant ako kayang dalhin.
 

Yun pala ang dami kong sinayang na oras. Hindi nman ako perfect bat hihingi ako ng perfect ke Lord? Hindi nman ako super-mega-ganda bat ako hihingi ng gwapo? Edi nag mukha lang akong julalay nya pag nagkataon? Bakit ako titingin sa magandang kotseng dinadrive nya kung iba-ibang girlaloo nman ang sakay nun everyday?
 

Hanggang sa magsawa na ako. Sabi ko Lord, ikaw napo ang bahala sa Love life ko. Ikaw na ang bahalang magsulat sa magandang Love story ko tutal kayo nman ang director ng buhay ko. At least alam ko, kung ikaw ang namili diman sya perfect guy, perfect nman sya para sakin.
 

Kaya nung ibigay sakin ni Lord ang aking naging kabiyak, alam kong sya na.. kasi nadapa ako e! na Fall-INlove ako. At sa isang magandang relasyon, hindi pwedeng love nyo lang ang isat-isa dapat daw lagi kayong IN-Love.
 

Kaya Tip ko sa mga naghihintay ke Mr. Kapalaran; let God do that thing for you. Let Him write your Love story. At kapag feel nyong hayan na ang bigay nya, wag ng pakipot. Kasi dina uso yun. Grab his Ass agad tutal tayo nman ang artista at bida diba? papayag nman for sure ang director ng buhay natin.. Nyahha!


 

How do you Fall Inlove?

Nabasa koyan isang araw sa isang blog sa Blogcatalog. Mag co-comment sana ako keyalang ang hirap I explain sa ingles. Hehe! Mas sanay kasi akong mag explain ng tangalog este tagalog kaya dito kona isulat ang side ko. Tutal madaming entry about sa love at mr right dito sa multiply; dito nako magsisiwalat ng gusto kong sabihin.
 

Pano ngaba Fall Inlove? Check-check. FALL-INlove. Meaning? Hindi moyan inaasahan. Basta pag na Fall-IN ka; walang eksplanasyon. Tuldok. Pero merong mga reason syempre. Hirap lang i-reason out lahat; kc me sariling isip ang puso.
 

Kahit na ayaw nating tanggapin yun, meron tlga syang sariling criteria ang puso kung sinong gusto nyang patusin. Kesehodang kabaligtaran payan sa quality standard na binuo mo sa isip at prayers mo kay God.

Ganun ako dati e! Pray ako kay Lord. Papa God gusto ko ganito, ganyan. Mabait si Lord; binigay nya gusto ko. Palpak din. Why? Kasi humingi ako ng perfect guy, eh hindi nman ako perfect. Balewala din.
 

Ung sumunod naman. Sabi ko kay Lord, kahit hindi perfect basta mahal na mahal ako. Request granted. Di naman pala okey ang ganun. Eh parang sakin nlang umikot mundo nya, nakakasakal.
 

Ang hindi ko alam, nasa tabi kolang pala ung para sa akin. Diko napapansin. Sa kakahingi ko ng Jowa ke Lord, sa malayo ako nakatingin. Sa mga lalakeng mapupungay na mata ako nakatingin. Sa magandang kotse ako napapasulyap. Kung saang restaurant ako kayang dalhin.
 

Yun pala ang dami kong sinayang na oras. Hindi nman ako perfect bat hihingi ako ng perfect ke Lord? Hindi nman ako super-mega-ganda bat ako hihingi ng gwapo? Edi nag mukha lang akong julalay nya pag nagkataon? Bakit ako titingin sa magandang kotseng dinadrive nya kung iba-ibang girlaloo nman ang sakay nun everyday?
 

Hanggang sa magsawa na ako. Sabi ko Lord, ikaw napo ang bahala sa Love life ko. Ikaw na ang bahalang magsulat sa magandang Love story ko tutal kayo nman ang director ng buhay ko. At least alam ko, kung ikaw ang namili diman sya perfect guy, perfect nman sya para sakin.
 

Kaya nung ibigay sakin ni Lord ang aking naging kabiyak, alam kong sya na.. kasi nadapa ako e! na Fall-INlove ako. At sa isang magandang relasyon, hindi pwedeng love nyo lang ang isat-isa dapat daw lagi kayong IN-Love.
 

Kaya Tip ko sa mga naghihintay ke Mr. Kapalaran; let God do that thing for you. Let Him write your Love story. At kapag feel nyong hayan na ang bigay nya, wag ng pakipot. Kasi dina uso yun. Grab his Ass agad tutal tayo nman ang artista at bida diba? papayag nman for sure ang director ng buhay natin.. Nyahha!


 

Time Out

Uso daw ang hiatus na naman, kesehodang isa, dalwa, tatlong araw o isang buwan payan… gagaya din ako.. pero mga dalwa, tatlo, apat na linggo lang; depende na sa mood. Hehe
 

Lilipad na ulit si kristala bukas tungong pinas. Yeba! Lungkot lang ako, kc nakiusap si Papa P. na wag muna akong tatanggap ng commitments. Gusto daw kasi nyang mag spend ng quality time sa family nya dahil matagal tagal bago kami makauwi ulit.
 

Nabigla kc sa dami ng ka EB ko the last time. Akala nya lumuwas kami sa Manila para sa kanyang Medical at Seminar, di nya inaasahan ung mga pasingit singit kong pakikipag-kita sa mga bloggers.
 

Ni hindi kasi nag babasa ng blog yun, url nga ng site ko di nya alam e kaya na-surprise sya sa dami ng aking friends online.
 

Understandable nman ung reason nya kaya oks lang. Bawas gastusin narin nman yun e! Tutal uuwi ako this time hindi para sa magarbong bakasyon, super pahinga lang muna sa malalayong byahe at hectic na working sked.
 

Gusto ko matulog, kumain, manood ng movie, kwento-kwento, lasingan, videoke tapos ganun na nman the next day. Meron kaming palaisdaan; gusto kong mamingwit maghapon tapos lutuin at lamunin lahat.. weeee
 

Pano mga frens at katoto; dito nalang muna ang kagandahan ko ha! Muahh!

I’ll definitely miss you guys…

Secure and Safe Storage Bins

My dad work as a carpenter, and most of the time his working tools are all around the house. And I really find it not safe to my niece and nephews. So I did asked him to looked and buy for a secure cabin where he can able to put all his valuable tools.

And it’s good to know that they do offer storage bins at carguygarage.com. They do sell high quality bins that last longer through the year. It also comes with different styles and color.

Storage bins are really great for everyone; to keep your things and tools safe and secure. So check their site and grab one for yourself.

Thursday, September 13, 2007

Poker Online

Nowadays it’s really hard to find a site that you can able to trust on playing poker online. This site should be reputable enough for you to trust in.

And so, for the convenience of all the players online, Mac Poker has organized a list of the entire online poker site for Mac where you can able to play for free or for real. If you are looking to the most unique online poker you should check Full Tilt Poker; this is one of the most unique online poker rooms today. This online poker site is rated well because it is so different.

You should also check the Review of PokerStars. PokerStars has and always will be the best online poker room of all. They have an extemely easy to navigate site and poker client, have a wide variety of stakes, and more real money traffic than any other online poker room.

You can play in huge freeroll tournaments against other players. The best thing for Mac poker players is that a PC emulator is a fairly stable way to play PokerStars for Mac. Mac Online Poker features a guide to Mac online poker sites on the internet. The review of where to play online poker for Macintosh OS and Mac compatible poker downloads.

This ad is brought to you by our friends at http://www.macpokeronline.com/

Retail Job Growth

Retail jobsare on the rise. Retail is one of the largest industry segments today, estimated to currently employ 12 percent of the workforce according to the US Census Bureau. Additionally the retail workforce is growing.

According to the Bureau of Labor Statistics, the retail workforce is expected to grow by 10 percent over a 10-year span to a total population of 11 million (2004 – 2014). This growth indicates vast opportunities in retail jobs, including retail management jobs, retail sales jobs, retail customer service jobs, retail loss prevention jobs and the list of retail jobs goes on.

With all the growth in the retail industry, job seekers who are considering a retail job have the benefit of choice when it comes to the type of store to work in as well as the job.

If you or someone you know are looking for a job in retail, check out www.RetailFit.com, an online job board focused exclusively on retail jobs ranging from management, hourly and part time positions from the nation’s top retailers.

Tuesday, September 11, 2007

Online Shopping Coupons

We don’t need to wait for Christmas or for the next holiday to get the sale price on our favorite store. Holiday season could be everyday as long as we have online coupons.

Online Coupons are good for everyone. This could be a best gift for your son who wanted to buy shirt from his favorite store online. This is the best way to save money for your next purchased.

So start making your wish list for this coming holiday and start saving some bucks for your next purchase of gifts to your love ones.

Check out the CouponChief.com. Here, they strive to provide a one stop coupon deal and discount resource for their Web site visitors. They focus on customer support and providing up to date coupon codes and promotional deals and discounts is unparalleled in the online shopping e-commerce industry.

So hurry, start saving and shopping today.


International Calling Cards

I’ve heard a lot of people asking where they can able to find the cheapest long distance telephone cards. Not just those junk prepaid card that has hidden charges and drop calls every other minutes. That’s just unacceptable.

Many people are willing to spend more money just to get a quality clear lines and of course an affordable one. But worry no more; why don’t you try the cheap calling cards from Pingo.

Reliability is a key component of the Pingo calling card. They do offer the savings of discount international calling cards with the reliable quality of one of the world's largest carriers of international calls.

Other card companies can offer cheap calling cards but not with all the extras Pingo gives at no additional cost.

You see, they believe that call quality, convenience and customer service at cheap phone card rates is what our customers want. Unlike those many other international or domestic cards; Pingo prepaid calling cards have no additional or hidden charges - just a very small monthly maintenance fee.

And you can be assured of the quality and integrity of your Pingo calling cards because Pingo calling cards are a service of iBasis, one of the ten leading carriers of international calls in the world.

So check them out and start saving money today for your next long distance call for your love ones.

9-11



Happy Birthday to me…. I'm 26 years old today..

My Wish? Nadah… Papa God already answered my prayers

so I’ll just share it with you guys..

Common.. Make a WISH…


Free MySpace quizzes

Do you love answering surveys, polls, quizzes and personality test? Now it’s your turn to make one for your self that you can able to add to your site and get free MySpace quizzes.

At Quibblo, you will for sure enjoy making and adding quizzes to your personal site or blog. Because you can able to create your own surveys, and you can able to choose from thousand of free quizzes that is available on this site.

Quibblo is a user-generated quiz, survey and poll site. So friendly-user; you can take and create online quizzes, and then add those quizzes to their own sites. Then whoever users that take personality tests can able to add personality badges to their blogs or MySpace pages.



Need Help in Plane Crush Accident?

Are you in need of immediate assistance or in need of case evaluation in regards to an aviation of plane crush accident? Or if you or your loved one has been injured in an aviation accident, you need attorneys with experience in complex aviation law to pursue favorable results in your case?

Check out the Aviation Law Firms that is dedicated to helping the victims and families of aviation accidents recover full compensation for their injuries and losses.

An Aviation Attorney that will help you through that involves thorough investigation, relationships with expert witnesses, and meticulous preparation for every case. They are experience, dedicated and skill in aviation law that allows them to maintain a record of successful results for the victims and families of aviation accidents.

At airplanecrash-lawyer.com they have many years of hard-fought, winning experience with a longstanding record of success for the clients

This firm has over 20 years of experience representing individuals and families across the nation in the preparation, settlement and trial of aviation accidents. It’s their job to obtain optimum results for the clients by using effective litigation strategies and tactics.

So for immediate assistance, or to schedule an initial consultation or case evaluation with an experienced aviation lawyer, check them online for more information and absolutely free consultations.

Monday, September 10, 2007

Finally

I'ved been married for quite sometime; exactly 2 years this coming december. Pero parang ngayon ko palang mafi-feel ung pagiging wife. After i got married, i change my last name and thats about it. Dahil nga magkawalay nman kaming mag asawa.

Kaya halos walang adjustments na nangyari. I still act the same as before. Pero syempre wala ng flirting at dating. Baka makarma ako dba? Parang kinakabahan nga ako e! Ewan ko parang di ako mapakali na ewan.

Iba kasi tlga pag nagkasama na sa iisang bubong, naglalabasan na daw ang tunay na ugali. Wish kolang maging okey ang lahat. Di nman ako totally magiging housewife kc me work ako. Pero syempre ung mga expectation at kung ano ano pang eclavu,,, nakaka excite na ewan. Gulo!

Sa mga nakakita na sa hubby ko, maniwala kayo... super opposite kami ng ugali at characteristic. Isa lang ang nag bibigkis sa amin. Ung Love. At un ang kadenang pakakahawakan ko.


Online source for light fixtures

Are you in need of a track lighting for your home or office? Go and check out Lighting Direct, your online source for light fixtures.

Track Lighting allows you to put light right where you need it. The possibilities are truly endless. Even if you are not a lighting designer, no need to worry, they also offer kits that have everything needed to create the perfect lighting system without the hassle of choosing all of the components needed.

Even if you need the perfect custom track system, just give them a call and one of their knowledgeable track specialists will help you narrow down exactly what you need for your system.

Shop now and let LightingDirect.com help you.

Personalized Bedding

In today’s technology everything becomes personalized even a little detail in your home. And so now, even your bed sheet or blanket can be personalized too. You can put your favorite photos on your blanket.

The photo blanket would be a very nice gift to every one, for anniversary, birthdays and all other special occasions. Using the latest production technology, your favorite picture is specially dyed into a photo blanket, photo bedding, photo pillows and photo dog beds.

And the end result is a superb high-quality custom photo product. And you won't find a sharper, more vividly colored custom photo product than Vision Bedding! They do offer Pre-designed Bedding where you can choose from many pictures for your photo bedspreads & duvets!

Check out this beautiful photo throws. You can make one for your love one too.

Photo Blanket is customized by you. Design your entire bedding look. Its one of a kind and excellent for personalizing your bedroom!

So go and grab your favorite photos and start to make up your bed to a more personalized one.

Retirement Community

Retirement is an exciting time and journey in every person’s life. This life changing time occurs to everybody and we should really plan about it.

So if you are thinking of moving into a retirement community you need to make sure that you will feel safe so you can able to enjoy and can still pursue your love and interest in life.

The very first thing you need to consider is where you want your retirement community to be located. Things to take into consideration include the year-round weather, the topography, and the nearby sites and attractions that you might be interested in.

If you have children, you might also want to consider a location that is near to them so you can more easily spend time with them and with your grandchildren. In addition, if you have special medical needs, you might want to choose a community that is near to certain medical facilities.

Be sure to consider your hobbies as well. In that way, you can select a retirement community that will make it easier for you to pursue those hobbies. You should also consider the security services that are in place.

So if you consider moving from home, then check out 55+ communities with their new homes this could be the best option for you. Go online and check them out. You don’t want to miss this opportunity.

Scottsdale real estate

If you are thinking of buying or selling a home you may want to talk first to a Real Estate Experts that you can able to trust because buying or selling a home can be an emotional experience.

And your home; it’s the place where your memories are made, where your children grow up, and where you entertain your friends and family. Your home is also one of the most important investments you'll ever make.

You may want to check Scottsdale real estate . Buying a home in Scottsdale, Phoenix or anywhere the Valley of the Sun takes careful consideration. Future development and sprawl can affect the value of the home you wish to buy.

Our Real Estate Agents can help you buy the right home at the right price, anticipate its future value, and provide you with the advice and support that you need throughout the home buying process.

They will ensure you get the best value for your home investment, and can help you make the transition into a new home, whether it's down the street or across the country.

Score Learning Centers

Does your kid need help in achieving their goals in their academic or other lessons in school?

Why don’t you give them the best Education Innovative Tutor that will let them enjoy every single lesson and help them improve more. Check out the Score! Educational Center.

SCORE! Educational Centers have been providing kids with a fun way to catch up, keep up, and get ahead in their studies. As part of the Kaplan family, SCORE! works with children in grades pre-K through 10th grade to help them achieve their goals and reach their academic potential in math, reading, spelling and writing.

They do continue to refine and optimize their Centers' success and excellence, and they build relationships with more schools in more communities, and open new Centers in regions throughout the country.

They also provide Free Academic Consultation, so go online and give your kids only the best Tutor in Town.



Poker Table Tops

Are you looking for a wide selection and high quality Poker Table Tops that you can able to use for the longest time? Cardroom Supply has one of the internets largest selections of high quality poker tables and poker supplies.

Check out http://www.cardroomsupply.com. Cardroom Supply, Inc. was founded in 2003 by CEO Lee Weber. Seeing that poker players usually have access to a wide enough selection of poker products at their local gaming store, Lee saw a need for a poker store that could delivery a wide selection of poker products nationwide. This is when he started.

They do provide and offer a huge selection of gaming products at wholesale price. So you’re not just getting best quality products but you are also saving a lot of money with them. Cardroom Supply was formed to meet the need for quality poker products that could be shipped fast and FREE nationwide.

And 90% of their tables are in stock and ship the same or next business day. Cardroom Supply sends all orders out as fast and safe as possible. They also offer free shipping for orders that is more than a $100.00. Isn’t it great?

So go online and check them out and start saving for your next poker table and supplies.


This ad is brought to you by our friends at cardroomsupply.com


Online Casino

Have you heard about the online casino that provides a one wallet system for you to be able to enjoy the benefits of a full range of service through a one manageable account?

I am talking about bet365, they do provide a range of online betting services through online casino, Sportsbook facility, with an interactive games section and online poker playing area which you will enjoy.

They provide a secure online environment for all your online betting needs. As well as sportsbook, they also have a first-class casino and poker room on the internet. And the website is available in a wide range of languages with a comprehensive customer service for each and every one.

In addition, bet365casino and bet365poker are both fully licensed and operated by bet365 International N.V., cementing the credibility as a reputable betting and gaming group.

Friday, September 7, 2007

Multipliers at GreenBelt


Para tlga kayong triplets infairview

Better Late than super late...

Cluster MailBox Unit

Thinking on how to get parcel locker compartments and how to secure your outgoing and incoming mail? Check out the Group mailboxes. They do offer high quality and security series cbu mailboxes.

They presentthe world's first & only High Security Cluster Box Unit designed for and used by the United States Postal Inspection Service to further combat mail theft and reduce break-in damage in high crime areas. In addition to the heavy duty and more reinforced features of this mailbox, you also have the option of five colors from which to choose.

They also got the standard Series Mailbox Units that USPS approved Cluster Box Unit for all centralized mail delivery in residential and industrial developments. These durable, secure, convenient, and attractive freestanding mail-delivery units are constructed of non-rusting aluminum and stainless steel.

Check them online for more information.

Thoughts and Inspiration

Looking for an Inspiration site to read in?

Check out Karl's blog. He shares his thoughts and inspiration in life. Those simple things that he thought could help his readers and other people to become inspired.

He does share his positive side of life, the energy to live your life in reality and to become happy. He had this kind of energy that he throws to people who read his writings.

Love this quote from Karl Moore;
“Naturally, there will be times when you draw upon past experiences and look ahead to your future goals. If kept in perspective, this can be a positive influence on what you're doing right now.”

The positive energy that comes from his writings makes people inspired because he do speak from the heart, he do speak from his experience. So go ahead and check out his site and get inspired today.

Teak Wood Patio Furniture

Do you want to look your patio cool and refreshing to look at? Take a look at Teak Wood Patio Furniture; they feature the most comprehensive selection of stylish with the most high quality outdoor furniture at the most affordable prices available today.

What great is they specialize in offering the finest quality outdoor teak wood furniture at superior savings to the customer for a lifetime of satisfaction. They also feature the same superior quality outdoor teak furniture as high end retail stores and brick and mortar stores at drastically discounted prices.

And because they get their own lines of Grade A plantation teak furniture directly from Java, the source, they can able to deliver the highest standard in the market for the absolute lowest cost even without the involvement of middlemen.

That’s why they can offer the best teak patio furniture for far less than their competitors. Go and check them online to get the best teak patio furniture at the very affordable prices.

Thursday, September 6, 2007

High Quality Mailboxes

If you are looking for high quality mailboxes for your home or work place, you should check out the widest selection of residential mailboxes and commercial mailboxes online at mailboxixchange.com

Mailboxixchange.com is distributor of high quality residential mailboxes and commercial mailboxes. They have over 1500 mailbox and curbside decor products with 100% Satisfaction guarantee.

They do make sure that customers get the Product that's just right for them. Nevertheless a basic fact of ordering online is that sometimes you just can't tell if that Product is the right one until it's in front of you.

They do everything we can to make a risk-free process for our customers, enabling you to try the new Product that they really think you'll love.

You can also join affiliate program as well. Participants are paid $20.00 for signing up.


This ad is brough to you by our friends at mailboxixchange.com

Leading source for Slippers

Are you looking for a site that offers the largest selection of women, kids, and men slippers online? And if you're looking for exceptional foot comfort, you'll find well over 200 exciting items to choose from at OnlySlippers.com.

At OnlySlippers.com, they’re confident that you'll enjoy the product you purchase. After all, slippers are a real treat for tired feet, and a fantastic way to add leisure and relaxation to your day.

OnlySlippers.com belongs to the NetShops' family of stores. It is an online retailer that currently owns and operates more than 100 stores, each focusing on a specific niche. That means they can give you an unparalleled level of product choices. They also offer low-cost shipping on almost every item in their stock. So, they offer no-hassle returns - your satisfaction is guaranteed.

So go and check them online and start buying your favorite slippers.

Wednesday, September 5, 2007

How to Improve Service Quality at Your Business

The key to improving service is motivated employees. Ensure that all the individuals in your business not only know what you expect of them, but also have a vested interest in the business. Your staff must know why you want to keep customers happy, how to do it and also be motivated by you to perform quality service.

Steps

  1. Learn to listen to your customers first. Really listen to them - ask what you can do to help them. This is the most important step in preventing problems and the only way you can solve complaints if they come up.
  2. Look at all complaints about your service as an opportunity to improve. Aim to resolve any complaint quickly and efficiently.
  3. Establish an environment where great service is recognized and rewarded and poor service is challenged and rectified.
  4. Have a fun staff meeting where good service elements are discussed and role played.
  5. Ensure that your staff feels they are an important part of your success. Have fun team building days as well as formal meetings.
  6. Lead by example - show respect for every person at every level in your company.
  7. Do things regularly to improve the workplace - this does not have to be an expensive exercise. For instance, if you have a small group, order pizzas one day for lunch for no particular reason, put a candy jar on the reception desk for anyone to access, put a new coffee pot in the staff room or buy some gourmet coffee. Little things get noticed and mean a lot. Happy staff = happy customers.
  8. Give your staff a reason to come to work with a big smile on their face and a great attitude. Paying them competitive wages so they can live comfortably in the area is a good start. The customer service industry is rampant with poor pay. The jobs are pretty difficult at times. Be sure you show your employees you care by giving them a decent wage.

Tuesday, September 4, 2007

How to Accept Criticism While at Work

So you just finished what you thought was a great project at work, and now your boss is listing all the things you need to improve upon. Don't get discouraged; constructive criticism is a key part of any job. Through this article, learn how to accept criticism and do your job as well as possible.

Steps

  1. Accept that you are not perfect. If you begin each task thinking that nothing will go wrong, you're fooling yourself. You will make mistakes, the important thing is to learn from them.
  2. Double check your work. After you've finished, and before you submit it to your supervisor, be sure you've gone over everything carefully. This can help you to avoid silly mistakes and ensure that your boss won't have to bother you about minor problems.
  3. Don't take it personally. If your boss has criticism for you, remind yourself that it doesn't necessarily mean s/he doesn't like you, or that you're not good enough for the job. Your boss is simply trying to ensure that you do the best work possible.
  4. Listen carefully. If you ignore critical comments, you're doomed to repeat the same mistakes. Take notes and continually remind yourself how to fix the problem. This step is the most difficult, as it can mean that one must "suck up" one's pride and admit one's responsibility in one's work-related errors.
  5. Don't hold a grudge. Staying angry/upset about criticism can affect your future work. Put the mistakes out of your mind and focus on doing the best job possible on the next task.
  6. Clear the air. If you're upset with how your boss criticized you, let him or her know as soon as possible, so there are no lingering bad feelings between the two of you. Explain why it upset you, and suggest changes that could be made to strengthen your relationship.

How to Accept Criticism While at Work

Monday, September 3, 2007

How to Become a Successful Employee

Being a successful employee is similar to running a sole proprietorship with low risk and limited customers. You listen around for what your primary customers (boss) wants to get out of you. Then, you learn and actually get yourself to accomplish the requested tasks.

Steps

  1. Decide if you are working for a company that has a motto or standard that you are comfortable with, and if the company goal is something you believe in. If you are working for an honorable establishment, then you will be treated with respect due to your position.
  2. Behave professionally.
  3. Learn to take criticism. It will provide you with ideas on what people expect from you and what you need to work on first.
  4. Research other companies, such as large corporations that are within your travel distance, or reference them with the Fortune 500 companies, or the "100 Top Companies to Work For" list.
  5. Learn to do your job, and do it well. Select tough high-paying jobs and learn how to do them, regardless of if you think they are hard. Salary is most commonly based upon years of experience, tenure with the company, and your educational background.
  6. Keep a clean job history.
  7. If your potential employer wishes to contact your previous employer, do not deny their request. Leaving a company on good terms is always an asset to securing another job.


Tips

  • If there is a company-wide problem or complaint, take it to your HR department or open forums, if your company supports them.
  • Choose carefully the subjects you wish to bring forward in these meetings. A general complaint with no backing, such as complaining about your schedule or salary will only be taken nonchalant and in stride, and the company may begin looking for a way to replace you. However, an honest complaint about facilities, lack of benefits, etc. might be opening the door for further discussion, and also gives you credibility if you present the matter in a mature, non-confrontational manner.
How to Become a Successful Employee

Sunday, September 2, 2007

How to Handle an Irate Customer on the Phone

One of the most important obligations for any business owner is to ensure that his customers are satisfied. Often times, that includes talking to a customer who, for whatever reason, is angry. Being able to help an angry or frustrated customer and keep him as a customer is both a skill and a gift. Tactics for dealing with an upset customer over the phone is something that can be taught. Possessing this skill will help make you a very valuable employee. Here's how to handle an irate customer on the phone.

Steps

  1. Listen, listen, listen. Let the angry client talk through his problems and get it all out of his system. This step is important because the more time a customer spends airing his grievances, the more time he has to calm down.
  2. Allow the client to express his opinions. Do not yell or curse at the customer. Do not, however, allow the client to be abusive toward you.
  3. Maintain your personal integrity at all times. If the customer is abusive, say calmly "I understand you are frustrated, and I want to help you, but let's remain professional."
  4. Be sympathetic. Make sure the customer knows that you understand his frustration and acknowledge the mistake that has been made. Recognize the customer's feelings about the mistake - how it must have felt to be the customer in this situation.
  5. Be empathetic. Listen actively. Restate the customer's complaint, "reflecting" his or her feelings back to him or her. That will let him/her know you are listening and that you understand his or her feelings.
  6. Ask questions. After he completes his story, ask about the facts and details of the matter at hand. Move into problem solution mode -- know when to ask open-ended questions, when to stick with "yes" or "no" questions.
  7. Apologize. Let the customer know you are sorry they have had a tough time (even if it's not really your company's fault - many times, an irate customer just wants to know someone cares that s/he is inconvenienced). A simple, "I'm so sorry this happened" will do. If you find that your company is at fault, definitely apologize again. Be sure to be sincere.
  8. Offer to try to fix the problem. Imagine that this was happening to you, and what you'd want done.
  9. Ask what will make the client happy. If he is without any ideas, recommend some.
  10. Have the client agree to a possible solution to the matter. He will be happier if he feels he had some say in how his complaint will be handled.
  11. Always "recap". Restate again every change you've made, and every new charge/adjustment you've made.
  12. Write a clear, concise log of the incident so the rest of your staff is prepared in case there is follow-up needed. What would you want to find in the notes if this customer called back?

Saturday, September 1, 2007

How to Talk Professionally on the Phone

How many times have you spoken with someone on the phone and thought to yourself how unprofessional they were? Make sure others aren't saying the same about you.

Steps

  1. Answer the phone in as few rings as possible. No one likes to be made to wait.
  2. Identify yourself and the company you work for (if at work) as soon as you answer. "Thank you for calling wikiHow, this is John speaking."
  3. Always ask before putting someone on hold, and wait for a reply.
  4. Use correct grammar. Always remember to say "Jane and I" for your subject, and reserve "me and Jane" when you are the direct object (i.e. "Jane and I went to the store" vs. "He talked to me and Jane"). Do not leave the word "at" dangling at the end of a sentence. Ex.: "I do not know where it is at."
  5. Courtesy never goes out of style. That old adage, "the customer is always right" holds some truth - however not all the time. The one thing you can count on all the time, though, is that you will never win an argument with a customer. When the customer is wrong, gently explain the correct "truth", in a positive manner. If the customer gets upset and his tone changes to one of annoyance or anger, do not mirror him. Maintain your pleasant tone! "Reflect" his or her feelings back, so that s/he feels you have really heard the complaint; saying things like, "I can hear how frustrating this is for you, and I'm so sorry for that" can go a long way toward soothing an irritated client.
  6. If the customer is not satisfied, ask what he or she would like done. Consider it and accept it or tell the customer why you cannot accept. Offer alternatives, if possible.
  7. Phone conversation lacks the obvious input of body language; the recipient on the other end will receive your true intentions through the actual tone of voice you use during the call. Your tone will say more than the actual words that come out of your mouth. Having said this, smile when you speak on the phone! This point of smiling really hit home with the senior management of a call center, and they placed little mirrors at each of the Agent's stations that said: "What you see is what they hear."
  8. When calling another person, identify yourself first. For example, say "This is Mary Hunter calling for Louis Meyer, please."
  9. Remember to close your conversation with a professional closing. End your conversations with a sincere "Good-day", or "Thank you".


Tips

  • Avoid "Ah," "Um," "Like" and other meaningless 'filler' words or sounds.
  • Be aware of background noise on your side and how the recipient will interpret it.
  • If you must cause the other party an inconvenience, apologise profusely.
  • Never cough or clear your throat on the phone, there is nothing more disgusting. Ask the caller to hold and either Mute or cover the receiver until you're able to continue.
  • Do not chew gum, eat or drink while on the phone with a caller
  • Avoid using the mute or hold button when serving a customer. This should only be used when additional help is needed from a supervisor or 'coach'.
  • Learn how to transfer calls and set up a conference call for your phone system before you have a customer or other party waiting.

How to Talk Professionally on the Phone